FAQ

Products purchased from Jersey Culture Online Store

We are committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of your order delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab!

Follow the below steps to Return an Item.

1. Visit Initiate Return

2. Enter the order number & mobile number associated with the order.

3. Select the product & quantity you wish to return

4. Select the pick-up address.

5. Select the pick-up date. (3-5 days window)

Please Note:

-- Any damage caused due to neglect, or improper usage will not be covered under our Returns Policy.

-- Products can only be returned if they are in an unused condition

-- All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

-- In case of purchase of multiple quantities of the same SKU (size variant), all quantities need to be returned.

Cancellation by Jersey Culture

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back into your Card Account. The customer agrees not to dispute the decision made by Jersey Culture and accept the decision regarding the cancellation.

Cancellations by the customer

In case of requests for order cancellations, Jersey Culture reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount.

Cancelled Orders

If your payment method is

• Prepaid- Refund will reflect in 5-15 working days depending upon your bank.

• Jersey Culture Credits- refund will reflect in your registered account within 48 working hours.

Returned Orders

Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below,

If your payment method is

• Prepaid- Refunds will be initiated in 48 hours and the amount may take up to 5-15 working days depending upon your bank to reflect in your account.

• Jersey Culture Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days.

• Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)

Warranty Claim

If your product has been longer than 30 days and less than three months since the purchase date (available on the invoice) and the item has developed a flaw, then here's what you'll need to do:

Products purchased from Puma India Online Store

Please reach our customer support at 8668281196 MON-SUN : 09:00 - 19:00

Claims are entertained only against manufacturing defects and are admissible when shoes have been appropriately used.

• The warranty does not cover damage caused by improper care, misuse, accident, or neglect.

• The warranty does not cover the laces of the shoe.

• The warranty does not cover induced tears, fading due to detergents etc.

• The warranty does not cover products in used condition and has surpassed the warranty period.

1. The website, https://psmangle123.wixsite.com/my-site is owned and operated by Jersey Culture and its affiliates. The trade name, the word mark, and all intellectual property rights associated with Jersey Culture and https://psmangle123.wixsite.com/my-site are owned solely by Jersey Culture SE and or its Group/ Affiliate Companies.

2. All orders shall be subject to the terms and conditions mentioned below. Any person placing an order/s on the website ordering the product ( “ customer”) shall be capable of entering into this contract ( competent Parties), their consent being free ( without any force or coercion) and the object and consideration being for a lawful purpose.

3. All customers/users of this website hereby understand and agree that their use and/ or placement of any product on the website constitutes the acceptance of the terms and conditions set forth herein in totality and in the event such terms and conditions are not acceptable, the customer/ or user shall not place an order. The Customer/ User confirms and acknowledges that usage of this website is an acceptance of the T & C of this website and is also a representation by the user that he/ She is capable of entering into this Agreement, their consent is free, the object of the product being ordered and consideration being paid is for a lawful purpose.

4. Jersey Culture, reserve the right to modify the terms and conditions at any time without prior notice.

5. Any person placing an order/s on the website The customer ordering the product ( “ customer”) shall be capable of entering into this contract ( competent Parties), their consent being free ( without any force or coercion) and the object and consideration being for a lawful purpose.

6. The Product should be delivered only in India and can be ordered only by persons residing in India and having a valid address. The delivery shall be subject to the Customer complying with all the legal requirements, rules, and regulations and having all statutory documents in place ( whether local or national). PSIPL or any third-party courier agency shall not be responsible for any delivery not being done because of the non-existence or the non-production of the statutory documents or the address being incomplete or incorrect.

7. Once a product has been ordered, any further deviations can happen only before 5 days of the proposed delivery. Deviations from or subsequent amendments or additions to such order must be in writing. Any order or deviation by Phone shall be possible only if the same is followed by a written confirmation.

8. Subject to the raising of a proper order the product shall be delivered at the address indicated by a third-party courier agency. The customer herein gives absolute authorization in favor of such a third-party agency to deliver the product ordered. As the products are to be delivered by a third-party courier Agency, we shall not be responsible for any late delivery or any non-delivery because of the incorrect address.

9. Jersey Culture shall have a right to share the information of the customer with such a third party in order to fulfill the order placed on the website. The Customer/ user confirms and acknowledges the same.

10. The title of the products shall be transferred to the Customer once the products has been dispatched. ( check)

11. The taxes on the product shall be borne by the Customer.

Acceptance of Terms and Conditions :

Display of the product by PSIPL on this website shall be a deemed to be proposal by and once the u Customer to order any product on the website, it shall be a deemed acceptance of the contract by such user.

Use of this website and order made in pursuance of the same is the user's acceptance of the terms and conditions contained herein. All users of this website hereby understand and agree that their use of the such website constitutes acceptance of the terms and conditions set forth here.

We, reserve the right to modify the contents and terms and conditions being displayed on the website at any time without prior notice. If you do not agree to these terms, you shall not use this web.

Trademarks :

This web site contains many trademarks, trade names, service marks, copyrights, and/or logos of Jersey Culture contain several protected marks of Jersey Culture's numerous affiliates. Such marks remain the property of their respective owners. The customer recognizes and acknowledges the ownership of these marks and understands that it does not acquire, through the use of this website, any right, title, or interest in the marks. The customer agrees that it will not change, modify, and/or exploit the marks, nor participate in any activity which modifies and/or exploits such marks. All rights to these marks are reserved. Any use of the marks without expressed written authorization is strictly prohibited.

No Additional Guarantee/ warranty and customer Dispute:

Jersey Culture does not give any additional warranties or guarantees except for the same being mentioned on the site

The customer agrees to indemnify Jersey Culture for any breach and/ or misrepresentation made herein.

Any customer complaint between the customers with respect to the delivery of the product shall be between the such customer and the legal entity who has delivered the product without any liability of any nature whatsoever being passed on to Jersey Culture. However, Jersey Culture shall be responsible for the quality of the product, subject to there being no limitation.

Prohibited Use:

Any use of this website for an illegal or objectionable purpose is strictly prohibited. The customer agrees that it/he/she will not use this website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. Such activities include, but are not limited to: (i) activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libelous, or defamatory information; (ii) activities involving the transmission of junk mail or spamming; (iii) activities involving the promotion or use of viruses; (iv) activities that violate any law, regulation or statute; and/or (v) activities that infringe upon any legally protected property right, etc.

By using this site, the Customer agrees that any and all information transmitted to or with the use of this site cannot and shall not be deemed confidential or proprietary. Jersey Culture reserves the right to monitor transmissions and investigate any alleged prohibited use of this website and to disclose any and all information relating to such prohibited use. Jersey Culture, its officers, directors, affiliates, employees, agents, partners, subsidiaries, and/or contractors shall not assume, and expressly disclaim, any and all liability relating to an individual's illegal or prohibited use of this website. Any violation of this or any other section contained herein may result in termination of service and or any other action Jersey Culture determines appropriate under the circumstances.

Third-Party Relationships:

This website may contain links to other sites. These links are provided merely to assist the Customer. These sites are independent of Jersey Culture's site, and Jersey Culture does not and cannot control the content and/or representations of such sites. The information presented via these links may not necessarily reflect those beliefs held by Jersey Culture. The inclusion of a link does not mean that Jersey Culture accepts or endorses any of the content contained in such site. The user is responsible to protect himself/herself while associating with the linked site. Jersey Culture, and its officers, directors, affiliates, employees, agents, partners, subsidiaries, and/or contractors disclaim any and all responsibility or liability for content contained on such linked sites and will not be held accountable for any damages, of any kind, incurred by those who visit such sites.

Modifications

This website may contain typographical errors or technical inaccuracies. Jersey Culture reserves the right to modify the content of this website at any time without prior notice. Jersey Culture's failure to enforce any section of these terms and conditions shall not be construed as a waiver of such provision.

Severability

If one or more of the provisions contained in these terms and conditions are held to be unenforceable under applicable law, such provision shall be appropriately limited in its scope. If any such limitation is not feasible, such provision shall be excluded from these terms and conditions and the balance of these terms and conditions shall be enforceable.

Warranties & Limitation of Liability

JERSEY CULTURE DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL JERSEY CULTURE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES RELATING TO OR ARISING FROM THIS WEBSITE WHETHER OR NOT EITHER PARTY HAD OR SHOULD HAVE HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED.

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following to learn about our information-gathering and dissemination practices.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers in handling and fulfilling orders, enhancing customer experience, resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfillment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

4. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

5. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

6. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

To place your order, follow the steps mentioned below:

• Browse by article of your choice

• View details of the product, select your size and add to "cart"

• Enter your shipping address with pin code

• Please make sure that you check the total amount and products added to your cart before proceeding.

• Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets or COD)

• To complete the online payment, you will be redirected to our online payment partner payU Money. For COD, you will need to confirm the order by entering the OTP received on your mobile.

Once your payment is confirmed, your order will be placed successfully.

Currently, we do not have an option where a customer can change the size or add a new item to a purchased order. Instead, a new order can be placed and return/cancel the existing order.

The shipping address cannot be changed once the order Is successfully placed.

Yes, depending on your preferred time for delivery a specific amount is charged. For standard delivery an amount of Rs. 80 and for Express delivery an amount of Rs. 150 is charged.

For International delivery standard delivery of Rs 299 is charged.